Refund & Return Policy

Last Updated: August 11, 2026

At Olitz, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received a damaged or defective product.

• You received the wrong product.

• The product is missing parts or accessories.

• The product received is significantly different from what was ordered.

To be eligible for a return, the product must be unused and in its original condition, packaging, and accessories where applicable.

2. Non-Returnable Items

The following items generally cannot be returned:

• Products that have been used, damaged, or altered by the customer.

• Products without their original packaging.

• Items damaged due to improper use or handling.

• Products returned after the 7-day return period.

• Personal-use or hygiene products if they have been opened or used.

3. How to Request a Return

To request a return, please contact Olitz Customer Support within 7 days of receiving your order.

Please provide:

• Your order number

• Your name and contact number

• A brief description of the issue

• Clear photos or videos showing the product and the problem

Our team will review your request and let you know whether the return is approved.

4. Refunds

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed using the applicable payment method or another mutually agreed method.

For Cash on Delivery orders, refunds may be made through a suitable bank transfer, mobile wallet, or another payment method agreed upon with the customer.

Please allow reasonable processing time for the refund to reach you after approval.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible, preferably within 48 hours of delivery, with photos or a video of the package and product.

If the issue is verified, Olitz may offer a replacement, exchange, or refund depending on the circumstances and product availability.

6. Return Shipping

If the return is due to our mistake, such as sending an incorrect, defective, or damaged product, Olitz will cover the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

7. Order Cancellation

Order cancellation requests should be made as soon as possible after placing an order. Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, you may need to follow the applicable return process.

8. Exchanges

We may offer an exchange if the received product is defective, damaged, incorrect, or otherwise qualifies under this policy. Exchanges are subject to product availability.

9. Refund Exceptions

Refunds may be refused where the product has been used improperly, intentionally damaged, returned incomplete, or does not meet the conditions of this policy.

10. Contact Us

If you have any questions about our Refund & Return Policy or need help with a return, please contact Olitz Customer Support through the contact details provided on our website.

Thank you for shopping with Olitz.