Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with Olitz. We aim to process and deliver your orders safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. Delivery Time

For orders within Pakistan, the estimated delivery time is generally:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, location, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Olitz may offer free shipping promotions or special delivery offers.

4. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders, customers are expected to provide accurate contact and delivery information and be available to receive the order.

5. Tracking Your Order

If tracking is available for your order, tracking details may be provided after the order has been dispatched.

You can use the provided tracking information to check the status of your shipment.

Please note that tracking information may take some time to become active after dispatch.

6. Delivery Delays

While we work with our delivery partners to ensure timely delivery, delays can sometimes occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier delays

• Incorrect or incomplete address information

• Unreachable phone numbers

• Remote delivery locations

• Other circumstances outside our control

Olitz is not responsible for delays caused by the courier or circumstances beyond our reasonable control.

7. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to us because of an incorrect address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply if the customer requests the order to be shipped again.

8. Failed Delivery

If the courier attempts delivery and is unable to reach the customer, the courier may make additional delivery attempts or return the parcel to us.

Customers should cooperate with the courier and remain available at the provided contact number.

9. Damaged Packages

If your package appears damaged when delivered, please take photos or a video of the package and product before using the item and contact Olitz Customer Support as soon as possible.

We will review the issue and assist you according to our Refund & Return Policy.

10. International Shipping

Currently, Olitz primarily serves customers within Pakistan. International shipping may not be available unless specifically stated on our website.

11. Contact Us

If you have questions about your order or delivery, please contact Olitz Customer Support through the contact details available on our website.

We appreciate your trust in Olitz and thank you for shopping with us.